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10. CANCELLATIONS
Cancellations of participation by the traveler must be submitted in writing to our office, regardless of the date on which the booking was made.
Specifically:
a) In the event of cancellation 11 days or more prior to departure, 100% of the amount paid will be refunded.
b) In the event of cancellation between 10 and 7 days prior to departure, the traveler may transfer their booking to another person, subject to the conditions set out in Article 6 of the General Terms of Participation.
c) If no replacement traveler (assignee) can be found, the amount paid may be credited toward a future trip within a period of three (3) months.
d) In the event of cancellation from 6 days prior to departure up to and including the day of departure, 100% of the total amount will be retained and no refund will be provided.
Cancellation charges apply regardless of the date on which the booking was made and irrespective of whether the corresponding amounts have already been paid by the travelers.
If one of two travelers who have booked or are staying in a double room cancels their participation, the applicable cancellation fees will be charged accordingly. If the cancellation fees do not amount to 100% of the total value of the trip, the traveler who ultimately proceeds with the journey will also be required to pay the single-room supplement, as they will necessarily occupy a single room.
In the event that the trip is cancelled by our Travel Agency, and provided that the booking schedule allows sufficient time, the traveler will be notified within the following timeframes:
a) 7 days prior to departure, for trips lasting more than six (6) days.
b) 5 days prior to departure, for trips lasting between four (4) and five (5) days.
c) 3 days prior to departure, for trips lasting between two (2) and three (3) days.
d) 48 hours prior to departure, for one-day trips (day excursions).
11. DISPUTE RESOLUTION
Our Travel Agency and the traveler undertake to resolve, in good faith, any dispute that may arise in connection with the performance of the organized travel agreement.
If an amicable resolution cannot be reached, the Courts of Chalkida shall have jurisdiction.