Δικαιώματα & Υποχρεώσεις Ταξιδιωτών

Traveler Rights & Responsibilities

Useful instructions for travelers: Rights, obligations, and what to avoid!

Many of us travel, especially in the summer, but how many of us really know our rights during our vacations, as well as our obligations? The Federation of Travel and Tourism Associations provides detailed instructions to travelers in order to avoid pitfalls and have a safe vacation.

The golden rules of the traveler are as follows:

For all types of travel, transportation, and online reservations, they should only trust travel agencies (conventional or online) that operate legally and have the certificate of compliance with the legal requirements for operating a travel agency from the Ministry of Tourism (in accordance with Law 393/1976, as in force). This will avoid unpleasant surprises from natural or legal persons operating without the required licenses, and therefore illegally in the area, and they do not provide any protection..

• To seek out the MHT number of these offices, which they must obligatorily list on their website, in all their printed and electronic advertisements, in their contracts with consumers, and in their general terms for participation in organized trips.

• An additional guarantee for travelers is that the travel agency they choose, whether conventional or online, belongs to one of the country's Tourist Office Associations. They should look for the logo of these Associations on their website or in their printed materials.

When a consumer buys an organized trip from a travel agency, they should definitely keep in mind that:

• After carefully reading the terms of participation, he must sign a relevant contract with the agency, which contains the details of the trip and the rights and obligations of the traveler, as well as the travel agency, which is mandatory by law.

• He must receive a copy of the contract and the proof of service.

• The tour must be insured for the tour operator's professional liability, as required by Presidential Decree 339/1996, and the consumer can also choose additional optional travel insurance, which we strongly recommend, to cover expenses in the event of an accident or illness, and possibly in the event that they are forced to cancel the trip for their own reasons.

• Especially when the consumer buys only air or sea tickets and not an organized trip (package), he should make sure to receive the tickets immediately after paying the price of the tickets.

Traveler Responsibilities

Because organized trips usually involve other people, appropriate social behavior and absolute compliance by travelers with the trip schedule and the instructions of the tour leaders or guides are necessary, as well as their timely arrival at the gathering points for the various services of the program (transportation, tours, excursions, meals, etc.).If the traveler's delay or inconsistency results in the loss of a tour, transportation, or other service offered, the traveler must reconnect with the group at their own expense and responsibility, without the right to a refund for the lost service or for the entire trip if they are unable to reconnect.

Our office will make every effort to assist him, without having or assuming any obligation or responsibility.

You should be at the departure points at least half an hour before departure.

If a traveler cancels their trip at their own decision and leaves the group, they are not entitled to any further service or compensation, and the responsibility and costs of any movement outside the group are solely theirs. In the same way, our office is not liable for organized travel services that were not provided to the traveler due to his or her own negligence or responsibility, due to his or her illness or sudden accident.

If a customer is unable to participate in the organized trip for which they have reserved a place, they may assign (by informing our office in writing) their reservation to another person who meets the requirements for participation in the trip, no later than 7 days before the start of travel services. For sea transportation, the corresponding deadline is 10 working days before departure. The substitute (assignee) and the original participant (assignor) are jointly and severally liable to our Tourist Office to pay to it any outstanding balance of the amount, as well as any additional costs of this assignment. It is clarified that any change must be exactly within the same framework and will be accepted if all service providers in the organized trip (hotels, etc.) accept the changes.If a replacement (substitute) cannot be found, the money can be credited to a later trip within a 3-month period. Travelers are responsible for the actions of the children they are accompanying and must supervise them at all times during the trip for their safety and behavior.

If the trip is interrupted due to quarantine or any hospitalization of the participant or for any further public health precautionary reason either of the destination country or any intermediate country, LP Travel and Premium Services bears absolutely no responsibility towards the traveler for not providing part or all of the agreed services, having no obligation for any kind of compensation or replacement of unprovided service at a later time.

General Terms and Conditions for participation in organized trips: Read more

10. CANCELLATIONS

Cancellations of participation by the traveler are made only in writing to our office and, regardless of the date of the reservation. Specifically:

a) In the event of cancellation of the tour 11 days before departure, a 100% refund will be issued.

b) In the event of cancellation of the tour 10 to 7 days prior to departure, the reservation will be transferred to another person under the conditions stated in Article 6 of the General Terms of Participation.

c) If a replacement (substitute) cannot be found, the money can be credited to a later trip within a 3-month period.

d) In the event of cancellation of the tour from 6 days up to the day of departure, the full amount is withheld.

.Charges are made regardless of the time of registration or whether the corresponding amounts have already been paid by the travelers or not. If one of the two people who have chosen to stay or are staying in a double room cancels their participation, they will pay the corresponding cancellation fees Since the above cancellation fees do not equal 100% of the total trip value, the person who will travel in the end will also pay the difference of their room, as they will have to stay in a single room. In the event of a cancellation of the trip by our Tourist Office and if the time of booking allows it, the following deadlines for informing the Traveler are followed:

a) 7 days before the departure date, when the trip lasts more than six (6) days.

b) 5 days before the departure date, when the trip lasts between four (4) and five (5) days.

c) 3 days before the departure date, when the trip lasts between two (2) and three (3) days.

d) 48 hours when the trip lasts one (1) day (Day trip).

11. ADJUSTMENT OF DIFFERENCES

Our Travel Agency and the traveler are committed to resolving in good faith any disputes that may arise during the performance of the organized travel contract.. If a friendly resolution of the dispute is not possible, the courts of Chalkida are responsible.