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22210 39929
Privacy Policy - GDPR
LP Travel & Premium Services is always aware of your information, your rights and the protection of your personal data. For any questions, please do not hesitate to contact us at lptravel_services@outlook.com and by phone at 22210 39929 or 6987949087
This privacy policy sets out how LP Travel & Premium Services handles and protects any information you give us when you use this website and beyond. LP Travel & Premium Services may change this policy from time to time by updating this page. You should check this page to ensure you are satisfied. This policy is effective from 25 May 2018.
Relevant legislation
In addition to our company's operational and internal IT systems, this website has been designed to comply with the following national and international legislation regarding data protection and user privacy:
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EU Data Protection Directive 1995 (DPD)
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EU General Data Protection Regulation (GDPR/EC/2016/679)
Data Controller
The person responsible for processing personal data on this website www.lptravel-services.com is Panagiotis G. Louverdis, with address Mitropoleos, Chalkida P.C. 34100, contact telephone number 22210 39929, email: lptravel_services@outlook.com
Personal data processors
We use a number of third parties to process personal data for us. These three parties have been carefully selected and all of them comply with applicable data protection legislation.
LP Travel & Premium Services is committed to ensuring that your privacy is protected. Your personal information (name, email, telephone, address) is collected and used only to inform you about our articles, news, offers, competitions, gifts, events and information that we believe will be of interest to you regarding our services. You can be sure that this information will only be used in accordance with this privacy statement. We collect and process your personal data only when absolutely necessary. We will never sell, rent, distribute, or make public in any way your personal data. If you are under 16 years of age, you MUST have your parents' consent before using the services of the website https://lptravel-services.com . The IP address through which the PC accesses the Internet and then our site is used exclusively for the collection of statistical data.
Details:
Cookies – Anonymous data
Cookies are small text files that a website saves on your computer or mobile device when you visit it.Cookies are widely used to make websites work more effectively by storing your preferences.According to EU rules, any website that uses cookies must inform you about it and ask for your consent. You always have the right to disable or not accept cookies on your device, as well as to know how cookie information will be used. The cookies we use on our website do not refer to personal data, but to anonymous data. They refer to:
- to remember if the user has consented to the cookie policy
– at the time the visitor first visited the website
– at the times when the visitor visited the website the next times
- which pages of the website he ended up on
– how much time he spent on each page of the website
– the visitor's IP address
– in the country corresponding to the visitor's IP
– the type of device the visitor is using (laptop, desktop, tablet, or mobile)
- the visitor's device screen resolution analysis (e.g. 1920x1080)
- the browser used (Chrome, Firefox, Opera, Safari, etc.)
– on the operating system installed on the device (Windows, Android, Ubuntu, OS, etc.)
– on the website from which it was directed to our website (e.g. from Google, Bing, Yahoo, Yandex search engines, etc.)
- distinguishing each visitor as new or old
The aforementioned data are processed by Google Analytics (on Google servers, see here (https://support.google.com/analytics/answer/6004245?hl=el) Google's policy), by Facebook (on Facebook servers, see here (https://www.facebook.com/policies/cookies/) Facebook's policy)
Purpose of processing anonymous data: although anonymous data is not subject to protection under the GDPR, our interest in the aforementioned anonymous data is solely focused on reporting the total daily traffic from all our visitors and which of our websites attract the most interest.
More information about cookies>>>> (http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm)
What is the processing of personal data?
It is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Personal data we process
Personal data is any information relating to an identified or identifiable natural person ("data subject") an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
Your personal data that we process on our website is:
– in the Newsletter Registration Form: your email and the time of your registration
– in the Contact Form: your name, email and the communication message you want to send us
– in the Contact Form – Expression of Interest: name, email, phone number, message. In our system, the form is stored exactly as you submitted it to us with the time of submission and your IP address.
– We collect your personal information (name, address, telephone number, email), always with your written consent, during your visit to our store.
For what purposes do we process your personal data?
– on the Newsletter Sign-up page: because you have chosen to receive newsletters from us, to read special material, offers, events, our new services and to satisfy the legitimate interest of our business in the commercial promotion of its services
– in the expression of interest forms: because we need to respond to your request and provide you with any information related to our services for which you expressed interest and any other issue regarding our business that may concern you.
– in our store by completing the contact form and with your written consent: for reasons of safer and more effective provision of our services within the framework of our cooperation, in compliance with tax legislation, but also for the purpose of informing you about our services, future offers, news and events, via informative emails, by telephone and by SMS.
What are your rights?
- to be informed by us about the purposes of processing: (paragraph titled "For what purposes do we process your personal data")
– to be informed by us about the categories of your personal data: your data on our website is simply personal data (paragraph "Personal data we process") and does not include sensitive personal data (e.g. nationality, race, religion, trade union membership, biometric, genetic or medical data), sensitive personal data may be processed only within the framework of the service we will provide you during your visit to our premises.
- to be informed by us about the recipients: your personal data are not transferred to third parties other than the aforementioned processors and exclusively for the purposes mentioned above for each of them, without any further possibility of transfer or processing of your data by them.
- to be informed by us about the storage time: your personal data is stored until you ask us to delete it.
– to ask us to correct it: if you realize that one of your personal data was incorrectly registered or because something changed over time, you can ask us to correct it
- to ask us to delete: you have the right to "oblivion" and you can ask us at any time to delete all the personal data you have entered
- to ask us to restrict processing: for example, you can ask us to send you newsletters instead of one per month, one per fortnight or per quarter, etc., unless you have assigned us a task and the law requires the collection of data.
– to object to their processing: You can contact us, for example by phone or email or through other communication channels (communication policy), requesting that your personal data not be stored or processed.
– to withdraw your consent: in this case, you will simply not receive informative emails and SMS. We include an unsubscribe link in every email we send you, which you can use if you do not wish to receive such messages from us in the future. Send a simple email to lptravel_services@outlook.com or call our contact number 22210 39929 to request that we stop sending you informational text messages and calls.
- to be informed by us about the existence of automated decision-making: your personal data is not subject to an automated decision-making system (this occurs on human resources websites with pre-screening of color, ethnicity, origin, age, medical history, etc. or in systems of some companies monitoring work performance and relating it to sensitive data)
- to ask us for a copy of your personal data: what's simpler than giving you the information you entered, nothing more or less
- to file a complaint with a supervisory authority: we intend to promptly satisfy your legal rights, if any of your requests are not satisfied within one month, we inform you if we need an additional extension of one more month or we inform you about the reasons we are unable to satisfy your request, so you decide if you want to file a complaint with the competent supervisory authority:
Regulatory Authority
Data Protection Authority
Offices: 1-3 Kifisias, 115 23, Athens
Call Center: +30-210 6475600
Fax: +30-210 6475628
Email: contact@dpa.gr
What mechanisms are used to protect personal data?
The security of the processing carried out is maintained at high levels by implementing encryption methods and gradation of access rights to the users of our systems. All internet traffic (file transfer) between this website https://lptravel-services.com and your browser is encrypted and transferred via the HTTPS protocol using SSL (Secure Sockets Layer).
Our specific obligations
In the event of a breach of communications privacy, which involves the possibility of personal data being disclosed, then within 72 hours of identifying the incident, we notify the competent supervisory authority and the natural persons to whom the personal data belongs.
Given that we do not employ more than 250 employees in our business, that we perform occasional processing of personal data, that we do not process sensitive personal data nor do we process criminal data, we are therefore not obliged to keep a record of personal data processing activities.
Risk assessment from the management of personal data
The word risk is used in modern ISO standards to “quantify” the probability of occurrence and the severity of the consequences of a risk. The risk in our case is the breach of the confidentiality of personal data, i.e. its disclosure, and the severity of the consequences referred to the natural persons to whom the data belongs.
Given that the number of individuals and their personal data that we process on our website is much smaller than, say, an e-shop type website, and with the security mechanisms we implement, we estimate that the risk is negligible.
For more information, do not hesitate to contact us:
LP Travel & Premium Services General Tourism Office
Address: Mitropoleos 1, 34100 Chalkida, Telephone: 22210 39929
10. CANCELLATIONS
Cancellations of participation by the traveler are made only in writing to our office and, regardless of the date of the reservation. Specifically:
a) In the event of cancellation of the tour 11 days before departure, a 100% refund will be issued.
b) In the event of cancellation of the tour 10 to 7 days prior to departure, the reservation will be transferred to another person under the conditions stated in Article 6 of the General Terms of Participation.
c) If a replacement (substitute) cannot be found, the money can be credited to a later trip within a 3-month period.
d) In the event of cancellation of the tour from 6 days up to the day of departure, the full amount is withheld.
.Charges are made regardless of the time of registration or whether the corresponding amounts have already been paid by the travelers or not. If one of the two people who have chosen to stay or are staying in a double room cancels their participation, they will pay the corresponding cancellation fees Since the above cancellation fees do not equal 100% of the total trip value, the person who will travel in the end will also pay the difference of their room, as they will have to stay in a single room. In the event of a cancellation of the trip by our Tourist Office and if the time of booking allows it, the following deadlines for informing the Traveler are followed:
a) 7 days before the departure date, when the trip lasts more than six (6) days.
b) 5 days before the departure date, when the trip lasts between four (4) and five (5) days.
c) 3 days before the departure date, when the trip lasts between two (2) and three (3) days.
d) 48 hours when the trip lasts one (1) day (Day trip).
11. ADJUSTMENT OF DIFFERENCES
Our Travel Agency and the traveler are committed to resolving in good faith any disputes that may arise during the performance of the organized travel contract.. If a friendly resolution of the dispute is not possible, the courts of Chalkida are responsible