Cancellations

In order to implement an organized trip, it is necessary to ensure the minimum number of travelers, on which the costing of the relevant package is based. This number differs for each trip.

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Cancellations of participation by the traveler are made in writing to our office or by telephone or after a visit to our office and, regardless of the date of the reservation. In particular:

In case of cancellation of the excursion 11 days (multi-day) or 6 days (single-day) before departure, a 100% refund will be given.

In case of cancellation of the excursion from 9 to 6 days before departure, the reservation will be transferred to another person under the conditions mentioned in Article 6 of the General Terms of Participation)

In the event that a replacement cannot be found, the money can be credited to a later trip within 2 months.

In case of cancellation of the excursion from 6 days (multi-day) or 2 days (single-day) up to the day of departure, the entire amount will be withheld.

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In the event of cancellation of the trip by our Tourist Office and if the time of booking allows, the following deadlines for informing the Traveler and 100% refund are followed:

a) 10 days before the departure date, when the trip lasts more than six (6) days.

b) 7 days before the departure date, when the trip lasts between four (4) and five (5) days.

c) 5 days before the departure date, when the trip lasts between two (2) and three (3) days.

d) 48 hours when the trip lasts one (1) day (Day trip).